agent's playbook: booking the cheapest domestic flights for clients

Introduction

Booking domestic flights is a frequent request, and clients are always looking for the best deal. As an agent, your ability to quickly find the lowest fares and handle the booking process smoothly can make you a client favorite. This playbook will equip you with the strategies to secure the best flight options for your clients.

1. Gather Precise Travel Details

To find the perfect flight, you need accurate information. Before you start your search, confirm the following with your client:

• Origin and Destination Airports: Be specific (e.g., 'Mumbai - BOM' not just 'Mumbai').
• Travel Dates: Are the dates fixed or flexible? Flexibility can lead to significant savings.
• Number of Passengers: Include adults, children, and infants, as pricing differs.
• Preferred Airlines (if any): Some clients may have loyalty to a specific airline.
• Baggage Requirements: How much check-in and cabin baggage do they need? Many low-cost fares have restrictions.
• Contact and Passenger Details: Full names (as per government ID), mobile number, and email for the booking.

2. Smart Search Strategies for Lowest Fares

Don't just stick to one website. Use a multi-pronged approach:

• Use Aggregators: Start with flight comparison websites like Skyscanner, EaseMyTrip, or Ixigo. They search across multiple airlines and OTAs (Online Travel Agencies) at once.
• Check Airline Websites Directly: After finding a good option on an aggregator, always check the airline's official website. Sometimes, they offer exclusive discounts or have lower convenience fees.
• Be Flexible with Dates and Times: Mid-week flights (Tuesday, Wednesday) and off-peak hours (early morning or late night) are often cheaper. Use the 'flexible dates' or 'month view' feature on search engines.
• Consider Nearby Airports: If the destination city has multiple airports, compare prices for all of them.

3. The Booking and Payment Process

Once you've found the ideal flight:

1. Double-Check Details: Before proceeding to payment, reconfirm all details with the client: flight times, dates, passenger names, and total price.
2. Beware of Add-ons: OTAs often pre-select add-ons like travel insurance, seat selection, and meals. Uncheck these unless the client has specifically requested them.
3. Payment: Use the payment method preferred by the client. Many platforms offer UPI, credit/debit cards, and net banking. Securely handle their payment information.
4. Confirmation: After a successful booking, you will receive a confirmation email with the e-ticket and PNR. Immediately forward this to your client.

4. Managing Post-Booking Requests

Your service doesn't end at booking. Be prepared to handle:

• Web Check-in: Offer to do the web check-in for your client when the window opens (usually 24-48 hours before departure) to help them get preferred seats.
• Cancellations/Rescheduling: Familiarize yourself with the airline's cancellation and rescheduling policies. Inform the client of any fees involved and assist them with the process if needed.

By providing a comprehensive, cost-effective, and reliable flight booking service, you will build a loyal client base and establish yourself as a top travel agent.